🔕 Acter is not showing any push Notifications

Push Notifications are surprisingly hard to work well and reliably. You might know of an App or two where Push Notifications are not working reliably either. That is due to the many parties that are involved ( see 👉 Debugging Notifications for details) including the suppliers of the target device, who might have their own patterns of muting notifications device or server-side.

Troubleshooting

Before reporting any issues, let's make sure that the app and device is set up properly. Sometimes we remove notifications permissions, either from within the app or on the system settings and don't remember. Happens, let's just make sure that if they made it to the device the app has the proper permission to show them.

Ensure Notifications are enabled in the Acter App

From Home, click on your Avatar on the top right to get into the Settings. There navigate to Notifications. Make sure that "Push to this device" is on:

Specific Push Notifications disabled?
Below this section, you'll find the settings for various notifications of whether they should be met. If the notifications you are missing isn't activated here, this could be reason why you don't see it.

Any push targets?
Below that you should be seeing a listing of all devices registered to receive push notifications under Push targets. If that sections is empty try the refresh button on the right to reload it. If that still doesn't show anything, try disabling the Push to this device on the top and re-enabling that again. Then refresh again. Does it show up now?

It looks like for some reason (like we might not have been able to reach your device or permission revoked) your device was removed from the list of devices that was pushed to, This might have been it.

Ensure the specific Space & Chat Notifications are active

By default Acter sends you notifications for all messages in all private chats created with Acter. If you joined chats or spaces that are public, but also if you have changed the settings for a particular space or chat, it might be turned off for sending notifications. Check the chat in question by clicking on the avatar on the top right check the value of Notifications.

If that value is set to Mentions and Keywords only or Muted, you will not get a Push Notification other messages.

For a space you can find that option via the overview page of the space, behind the vertical line of dots on the top right under Settings -> Notification Overwrites (as it changes the values just for this particular space).

Do Not Disturb Mode

If you used Do Not Disturb-Mode, or any other focus modes from your device, you might be blocking Acter Notifications (without actively choosing to). In order to test whether notifications work, make sure you are not in any of those focus modes. If it works in that case but not while in that mode, but you want to get them while in that mode, add an exception to the Acter app for that mode (see below).

Notification Permissions on iOS

On the iPhone and iPad we use the Apple Push Notification Service (which is the only way allowed to do that). These are controlled by Apple and are tightly connected to your specific device. Which is why you were prompted at the beginning to allow Acter to use Push Notifications. If you didn't allow that ore changed it afterwards, push notifications might not be working because Apple is blocking them.

Make sure Acter has Permissions to Notifications
On your iPhone or iPad, go to your System Settings -> Notifications, select Acter. Make sure it says Allow Notifications.

Except from Do Not Disturb
Focus modes might be preventing Acter from receiving push notifications. Notifications sent during that time are not guaranteed to be submitted or shown, then nor any time later. If you want to make sure to not miss any notifications, we recommend to add Acter to the excepted Apps:

Notification Permissions on Android

By default Android Apps are allowed to send push notifications without the user actively having to agree to that. However, depending on the specific variant/brand of your Android, there might be limitations in place that mute or even block notifications if the user doesn't interact with them or the App in a while. Unfortunately vendors aren't super transparent about if, when or how they do such a thing, but it could be a cause of not having received notifications on Android.

Make sure Acter has Permissions to Notifications
Android might be blocking Notifications of Acter, if it was disabled (either by you or some automatic system). The specific path might vary depending on the vendor of your Android, but should find a screen for Notifications somewhere in your System Settings and there you should have Acter listed (in the Google Stock Android 15 this is under Settings -> Notifications -> App Notifications -> All Apps -> Acter).

Make sure that All Acter notifications is toggled on, as well as the specific notifications listed below (if supported, might be hidden in a sub-menu):

Except from Do Not Disturb
Focus modes might be preventing Acter from receiving push notifications. Notifications sent during that time are not guaranteed to be submitted or shown, then nor any time later. If you want to make sure to not miss any notifications, we recommend to add Acter to the excepted Apps for Do Not Disturb or any other focus mode you might have set up: